Effective Date: June 2, 2024

At GRA·EL Concierge, your privacy is our utmost priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices in a manner that reflects the luxury, trust, and personalized service you expect from GRA·EL.

1. Information We Collect

To provide you with exceptional personalized services, we collect the following types of information:

• Personal Information: This includes your name, email address, phone number, shipping address, and payment details.

• Preferences and Interests: Information about your preferences, interests, and lifestyle choices to tailor our recommendations and services to your needs.

• Usage Data: Data on how you interact with our website and services, including IP addresses, browser types, and pages visited, to improve your experience.

2. How We Use Your Information

Your information is used to enhance and personalize your GRA·EL experience:

• Service Delivery: To process your requests, manage orders, and provide personalized concierge services.

• Personalization: To tailor our recommendations, communications, and offerings based on your preferences and interests.

• Improvement and Development: To analyze usage data and feedback to improve our services, website, and customer experience.

• Communication: To keep you informed about your requests, orders, and exclusive offers that may interest you.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We only share your data with trusted third parties under the following circumstances:

• Service Providers: Partners who assist in delivering our services, such as shipping companies, payment processors, and IT service providers.

• Legal Requirements: When required by law, to comply with legal processes or to protect our rights and property.

4. Data Security

We employ advanced security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access controls.

5. Your Choices and Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectify: Correct any inaccurate or incomplete information.

• Delete: Request the deletion of your personal data, subject to legal obligations.

• Opt-Out: Unsubscribe from our marketing communications at any time.

6. International Transfers

As a global service, your information may be transferred and processed in countries outside of your residence. We ensure that such transfers comply with data protection laws and that your information remains secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and ensure they are posted on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

GRA·EL Concierge Email : [email protected] Phone : 973-944-0637

Thank you for choosing GRA·EL Concierge. We are committed to protecting your privacy and providing you with the highest standard of luxury service.