Effective Date: June 12, 2024

At GRA·EL Concierge, we are dedicated to delivering your luxury items with the utmost care and efficiency. To ensure a seamless and reliable shipping experience, we have partnered with DHL Express for all imports and exports, catering specifically to our Caribbean business owners and clients.

1. Shipping Partner: DHL Express

We have chosen DHL Express as our trusted shipping partner to guarantee fast, secure, and reliable delivery of your orders. DHL Express is known for its global reach and exceptional service, ensuring your items are handled with care from dispatch to delivery.

2. Shipping Regions

GRA·EL Concierge provides shipping services to the following regions:

• The Caribbean
• International destinations

3. Shipping Rates

Shipping rates are calculated based on the destination, size, and weight of your order. During the checkout process, you will be provided with a subtotal, and the customs shipping cost, will be add to the final invoice.

4. Shipping Times

We strive to process and dispatch your orders as quickly as possible:

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time: Delivery times vary depending on the destination:
  • Caribbean: 2-4 business days
  • International: 3-7 business days

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with your DHL Express tracking number. You can use this number to track your package in real-time on the DHL Express website.

6. Customs and Duties

For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and vary by country. DHL Express will assist with the customs clearance process to ensure your items are delivered promptly.

7. Delivery

DHL Express provides reliable and secure delivery services:

• Signature Required: For added security, a signature will be required upon delivery.
• Delivery Attempts: If you are not available to receive your package, DHL Express will make multiple delivery attempts and leave a notification with further instructions.

8. Shipping Restrictions

Certain items may be subject to shipping restrictions based on destination regulations. If your order contains restricted items, we will notify you and provide alternative solutions.

9. Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact our customer service team immediately at [email protected]. We will work with DHL Express to resolve the issue and ensure you receive your items.

10. Returns and Exchanges

For information on how to return or exchange items, please refer to our Return Policy. DHL Express will be used for all return shipments to ensure they are handled with the same care as the original delivery.

11. Contact Us

If you have any questions or need further assistance with your shipment, please contact your GRA·EL lifestyle associate or our customer service team at [email protected] or call us at 973-327-3528.

Thank you for choosing GRA·EL Concierge. We are committed to providing you with exceptional shipping experience, ensuring your luxury items are delivered swiftly and securely with DHL Express.