How quickly can I access the luxury lifestyle associates at GRA·EL?
- At GRA·EL Concierge, we pride ourselves on providing swift and exceptional service. Once you sign up on our platform, a luxury lifestyle associate will typically reach out to you within 24 hours. Our goal is to ensure you receive prompt and personalized assistance to start enjoying the benefits of our concierge services as quickly as possible.
What services does GRA·EL Concierge offer?
- GRA·EL Concierge provides a free US address, package forwarding, in-store and online shopping services, consolidation, and fast reliable global shipping 5X per week. We also offer event planning for your special events and business owner’s partnerships to expand access to a global marketplace.
How does the package forwarding service work?
- You shop at your favorite online stores and have your purchases sent to our address. We then consolidate and forward your packages to your destination of choice, ensuring timely and safe delivery.
Can GRA·EL Concierge help with in-store shopping?
- Yes, we offer in-store shopping services for elite clients. Our lifestyle associates can purchase items on your behalf from various stores and ensure they are delivered to you promptly.
What is the process for consolidating packages?
- Consolidating packages involves combining multiple orders into one shipment to reduce shipping costs and streamline the delivery process. We carefully pack and protect your items to ensure they arrive in perfect condition.
Do you provide tracking for shipped packages?
- Yes, we provide detailed tracking information for all shipped packages. You can monitor your package’s journey from our facility to your doorstep.
How do I contact GRA·EL Concierge for support?
- You can reach us through our website’s contact form, email, or social media channels. We aim to respond to all inquiries promptly and efficiently.
Can GRA·EL Concierge assist with event planning?
- Absolutely! We specialize in planning unforgettable events tailored to your needs and preferences. Our team of experts will handle every detail to ensure your event is a success.
What makes GRA·EL Concierge different from other concierge services?
- At GRA·EL Concierge, we prioritize luxury and a personalized experience. Our lifestyle associates are dedicated to curating unique and memorable experiences for our clients, ensuring they feel special and highly valued.
How can I partner with GRA·EL Concierge as a business owner?
- We offer business owners access to a global marketplace. To partner with us, please contact our team through our website or email, and we will provide you with all the necessary information and support.
Is GRA·EL Concierge available for international clients?
- Yes, we cater to clients worldwide, providing seamless services no matter where you are located.
How can I track my order with GRA·EL Concierge?
- Once your order is processed, we will provide you with tracking information via email or our platform. You can use this information to track your order in real-time.
What payment methods do you accept?
- We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options.
How do I sign up for GRA·EL Concierge services?
- You can sign up for our services through our website. Simply create an account, select the services you need, and our team will guide you through the process.
Can GRA·EL Concierge handle special requests?
- Yes, we are committed to meeting our clients’ unique needs. If you have a special request, please contact us, and we will do our best to accommodate it.
What are your customer service hours?
- Our customer service team is available Monday to Friday, from 9 AM to 6 PM EST. You can also reach us via email or social media outside of these hours, and we will respond as soon as possible.
Is GRA·EL Concierge available in the Caribbean?
- Yes, GRA·EL Concierge proudly serves clients in the Caribbean, offering them access to our full range of personalized services.
What is the return policy for GRA·EL Concierge?
- We strive to ensure you’re satisfied with your purchases. If for any reason you need to return an item, please contact your concierge for assistance with our return process.
Do you offer gift services?
- Yes, we provide personalized gift services, perfect for any occasion. From selection to delivery, we ensure your gifts are beautifully presented and delivered with care.
Do you offer any exclusive deals or promotions?
- As a GRA·EL client, you’ll have access to exclusive deals and promotions. Your lifestyle associates will keep you informed about special offers and new arrivals.
